At ManaVault, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your item.
To be eligible:
- Item must be unused and in original condition
- Item must be returned in original packaging
- Item must not show signs of wear, damage, or misuse
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
Please contact us before returning any item.
Email: support@manavault.shop
Include:
- Order number
- Full name
- Reason for return
- Photos (if item is damaged, defective, or incorrect)
Once approved, we will provide return instructions and the correct return address.
Refunds
After receiving and inspecting your return:
- You will be notified of approval or rejection
- Approved refunds will be issued to the original payment method
- Processing time: 3–7 business days after approval
Exchanges
We offer replacements or exchanges for:
- Damaged items
- Defective products
- Incorrect items
Please contact us within 48 hours of delivery with photo evidence.
Return Shipping
- No return or restocking fees are required
- If the issue is due to our mistake, we will cover all return shipping costs
Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Items without original packaging
- Requests made after 30 days of delivery
Order Cancellation
Orders can be canceled within 24 hours of purchase. After processing or shipment, cancellation may not be possible.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours
- Provide order number and clear photos
- We will offer a replacement or full refund as appropriate
Return Address
The return address will be provided after approval to ensure accurate processing.
Contact Information
ManaVault
3807 S Packard Ave, St Francis, WI 53235 USA
+1 (414) 763-9111
support@manavault.shop